Gb899 Legal Documents
Before gb899 collects any of your personal information, we make it clear why we're collecting it, how it will be stored, and whether it will ever be shared. This policy explains everything.
Important: By creating an account on gb899, you are considered to have read and agreed to this Privacy Policy. This policy may be updated periodically, and the version published on the site after any changes will be the one in effect.
Summary
What gb899 is committed to when it comes to protecting your information.
For any privacy-related questions, our support team is here to help.
When you open an account and use gb899, various types of information are collected. A full breakdown by category is provided below:
Even without any direct input from you, gb899 automatically collects certain technical data needed to keep the platform running smoothly:
gb899 will never ask for your mobile banking PIN, password, or OTP—not by phone, not via chat. If anyone requests this information, they are not a gb899 employee.
Gb899 uses collected data only for specific, defined purposes. No information is used beyond those purposes.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & mobile number | Account creation & verification, transaction confirmation SMS | Contractual obligation |
| Date of birth | Age verification (18+) and legal compliance | Legal Requirements |
| NID Information | Completing KYC, fraud prevention | Legal Requirements |
| Gaming History | Responsible gaming monitoring & detection of problematic behaviour | Legitimate Interest |
| IP Address | Detecting duplicate accounts and preventing fraud | Legitimate Interest |
| Email (optional) | Bonus offers & new game notifications | Consent |
Gb899 never shares your data with third parties for advertising purposes. If email notifications are enabled, you will only receive offers from gb899 itself—no third-party promotions. Notifications can be turned off at any time from your account settings.
Gb899 does not sell your data — that is a core principle. However, sharing limited information with certain trusted partners is necessary to operate the platform. Below is a clear breakdown of which partners receive what data:
Providers such as Evolution and Pragmatic Play receive only your Player ID — not your name or phone number. This is required to ensure fair and impartial game outcomes.
BKash, Nagad, and Rocket receive only the minimum data required to process transactions. They are themselves registered financial institutions and adhere to strict privacy policies.
Licensed third-party services are used for identity verification. They receive data solely for the verification process and do not retain it.
Where legally required, information may be disclosed to Curaçao eGaming or relevant authorities. This is mandatory for maintaining our licence.
Gb899 never transfers your data to advertisers, data brokers, or any unrelated third parties. Before sharing any information with partners, their privacy policies are reviewed and data protection clauses are included in all agreements.
Gb899 holds itself to the strictest standards when it comes to protecting financial data. Since this is the area most users care about most, here is a detailed explanation.
| Data Type | Is It Stored? | Reason |
|---|---|---|
| Mobile banking number (last 4 digits only) | Yes | To identify the destination for withdrawal payouts |
| Transaction reference number | Yes | For dispute resolution and auditing purposes |
| Mobile banking PIN or password | No, never | Gb899 does not require this information |
| OTP code | No, never | OTP is for your own phone only |
| Deposit/withdrawal amounts & timestamps | Yes | Account balance & history maintenance |
Gb899's payment gateway is PCI DSS compliant, meaning it meets the highest security standards set by the international payment card industry. Every transaction is run through a real-time fraud detection system. Any unusual transaction pattern triggers an automatic block, and the user is prompted to verify their identity.
Please remember — gb899 will never call you or send an SMS asking for your full mobile banking number, PIN, or OTP. If you receive any such communication, it is a scam — report it to the support team immediately.
The gb899 website and app use cookies and similar technologies. These are stored as small files in your browser and help improve the overall user experience.
| Cookie Type | Purpose | Validity Period | Can It Be Disabled? |
|---|---|---|---|
| Maintaining login sessions, security tokens | Deleted at end of session | No (optional) | |
| Remembering language preferences and game settings | 30 days | Yes | |
| Understanding which pages are visited most | 90 Days | Yes |
Gb899 does not use any third-party advertising or tracking cookies. Analytical cookies are used solely to improve gb899's own services and are never shared with outside parties. You can block or delete cookies at any time through your browser settings, though disabling essential cookies may cause login issues.
Gb899 believes you should have full control over your own data. The following rights are yours and can be exercised at any time:
To exercise your rights, contact us at support@gb899.com or via live chat. You may be asked to verify your identity through an OTP sent to your registered mobile number. gb899 aims to complete all requests within 30 business days of receipt.
Gb899 does not retain your data any longer than necessary. However, certain types of information must be kept for specified periods due to legal and business requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information (active account) | Until account closure | For Service Delivery |
| Transaction Records | 5 years after account closure | Legal & Audit Obligations |
| KYC Documents | 3 years after account closure | Anti-Money Laundering regulations |
| Support chat history | 1 Year | Service quality assessment & dispute resolution |
| Analytical Data (anonymized) | 2 Years | Service improvement |
| Marketing Consent Records | 3 years after consent withdrawal | Maintaining compliance records |
Once the designated retention period ends, gb899 securely deletes or anonymises your data so it can no longer be linked back to you.
Gb899's Privacy Policy may be updated due to legal changes, technical improvements, or business reasons. For significant changes, users will be notified in advance via SMS to their registered number and through an in-platform notification.
Continued use of gb899 after any policy changes takes effect will be considered acceptance of the updated policy. If you do not wish to accept the new terms, please withdraw your balance and contact support before closing your account.
Gb899 takes all privacy-related complaints seriously and works to resolve them as quickly as possible. If an issue remains unresolved, you have the option to escalate your complaint to the Curaçao eGaming authority.
Frequently Asked Questions
Frequently Asked Questions